Your privacy is our priority. Learn how we collect, use, and protect your personal information in compliance with Canadian privacy laws.
Last Updated: January 20, 2025
Effective Date: January 20, 2025
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation across Canada. It applies to all personal information collected through canadaaccountants.app and related services.
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, business address | Account creation, communication, service delivery |
| Professional Information | CPA license number, specializations, experience, firm details | Verification, matching, profile creation |
| Business Information | Company name, industry, size, accounting needs | CPA matching, service customization |
| Financial Information | Payment details, billing information, subscription data | Payment processing, billing, account management |
| Communication Data | Messages, support requests, feedback | Customer support, service improvement |
We obtain your consent for all marketing communications and non-essential data processing. You can withdraw consent or opt-out at any time by contacting us or updating your preferences.
Railway (hosting), Stripe (payments), email service providers - only as necessary for service delivery
Limited profile information shared between CPAs and businesses for matching purposes
Government authorities when required by Canadian law, court orders, or to protect safety
In case of merger, acquisition, or sale - with advance notice and continued privacy protection
TLS 1.3 in transit, AES-256 at rest
Multi-factor authentication, role-based permissions
24/7 security monitoring, incident response
Request copies of your personal information we hold
Update or correct inaccurate personal information
Request deletion of your personal information (with limitations)
Object to certain uses of your personal information
Receive your data in a structured, commonly used format
Understand how your information is being used
To exercise any of these rights, contact our Privacy Officer:
We will respond to your request within 30 days as required by PIPEDA.
| Cookie Type | Purpose | Duration | Control |
|---|---|---|---|
| Essential Cookies | Platform functionality, security, authentication | Session/1 year | Cannot be disabled |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years | Can be disabled |
| Preference Cookies | User settings, language, customization | 1 year | Can be disabled |
| Marketing Cookies | Personalized content, campaign tracking | 1 year | Requires consent |
You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality.
Retained while your account is active and for 2 years after account closure
Retained for 7 years as required by Canadian tax and business laws
Support tickets and communications retained for 3 years
Aggregated and anonymized data retained indefinitely for service improvement
We primarily process data using Railway's cloud infrastructure. While our service providers may have servers in various locations, we implement appropriate safeguards for any international transfers.
CanadaAccountants is intended for business professionals and is not directed at children under 18. We do not knowingly collect personal information from minors.
If we discover we have collected information from a child under 18, we will delete it immediately. Parents or guardians who believe we may have such information should contact us immediately.
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
Your continued use of our services after policy changes constitutes acceptance of the updated policy. If you disagree with changes, you may close your account before they take effect.
Contact our Privacy Officer for any questions about this policy or your personal information.
Arthur Kostaras, CPA, CMA, CF
Response within 30 days
If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca